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Technical Support Engineer - NY - NJ Area

Job Information
Company: J Patrick and Associates
Job Type Name: Science and Research Jobs
Date Updated: 2014-07-30
Job Number: 22353227
Job Title: Technical Support Engineer - NY - NJ Area
Job Description: Technical Support Engineer - NY-NJ Area Our client a leading provider of network security solutions is looking to hire a fulltime Professional Services Engineer to join their growing team in the NY - NJ area. Candidates should also should know one or more of the following: websense, Blue Coat, cisco scansafe, or crossbeam. Responsibilities: - Provide remote support and onsite support (as required) for all products. - Remote troubleshooting through any web or modem based application - Work in a call center environment, handling service tickets. - Working with Field engineers to resolve on-site issues. - Professionally respond and provide support via Email. - Interpreting log files; research and determine effected modules, decide on a course of faction to resolve the clients technical problems. - On-site responsibilities: Hardware replacement, performing any work that is require on-site, troubleshooting and installation of all products, answering all technical and product related questions. - Customer Relationship Management- a dedicated resource for high level customers - On-Call after hours technical support on a rotational basis. Education, Skills, and Certifications: - Bachelors Degree in Computer Science is required. - Must have 3+ experience in a call center environment supporting contact center/ Public safety products - Thorough LAN/ WAN knowledge: Workstations, back office equipment. - Networking: Familiarity with TCP/IP addressing and configuration, Ethernet and Token Ring networks, HTTP, UNIX, DNS, hubs and routers. - Strong understanding of Microsoft SQL Server administration and database structure - Should have experience in one or more of the following: websense, Blue Coat, cisco scansafe, or crossbeam. - External Mass Storage configuration administration - .NET and IIS knowledge/administration - Knowledge of call center environment a plus - Microsoft A+ or MCSE (MCSE preferred) - PBX Training (an advantage) - Cisco certifications (an advantage)df-mn

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City: New York
State: New York
Job Details
Degree Required: None
Position Type:
Experience Required: Open/Unknown
Specialty: Engineer Jobs
Accept Visa Candidates: No
Additional Information:
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